ZUO APPAREL PRIVACY POLICY

Last updated: 12 October 2026

ZUO Apparel respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how The Trustee for Coetzee Family Unit Trust (ABN 94 643 803 173), trading as ZUO Apparel ("ZUO Apparel", "we", "us" or "our") collects, holds, uses and discloses personal information when you visit zuoapparel.com.au, purchase products from us, communicate with us, interact with our advertising or otherwise use our services.

Our online store is hosted by Shopify.

1. Personal information we collect

The personal information we collect depends on how you interact with us.

We may collect:

Contact and identity information, including your:

• name;
• email address;
• telephone number;
• billing address; and
• delivery address.

Order and transaction information, including:

• products purchased;
• order history;
• delivery details;
• transaction information;
• payment method; and
• information required to process returns, refunds or exchanges.

Payment card information is generally processed by our payment providers rather than stored directly by ZUO Apparel.

Account information, if you create or use a customer account.

Customer service information, including information you provide when you contact us about an order, product, return, complaint or other enquiry.

Website and device information, which may include:

• IP address;
• browser and device type;
• operating system;
• time zone;
• pages and products viewed;
• referring websites;
• searches performed on our website;
• interactions with our website; and
• cookie and similar technology identifiers.

Marketing and advertising information, including:

• whether you have subscribed to marketing;
• your interactions with emails or advertisements;
• advertising identifiers;
• website activity associated with advertising campaigns; and
• marketing preferences.

We generally do not seek to collect sensitive information unless it is reasonably necessary and permitted by law.

2. How we collect personal information

We may collect personal information:

• directly from you when you place an order;
• when you create or use an account;
• when you contact us;
• when you request a return, refund or exchange;
• when you subscribe to marketing;
• automatically when you browse our website;
• through cookies, pixels and similar technologies;
• from Shopify and other service providers that assist us in operating our store;
• from payment, delivery and fulfilment providers;
• from advertising and analytics providers; and
• from other sources where permitted by law.

Where practicable, you may interact with us anonymously or using a pseudonym. However, we will usually need identifying information where it is necessary to process an order, arrange delivery, provide a refund or otherwise fulfil your request.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• provide and operate our online store;
• process and fulfil orders;
• process payments;
• arrange shipping and delivery;
• provide order confirmations and updates;
• handle returns, refunds and exchanges;
• respond to enquiries and provide customer support;
• maintain customer accounts;
• prevent and detect fraud or misuse;
• maintain the security of our website and systems;
• analyse and improve our website, products and customer experience;
• understand how customers use our website;
• administer promotions and marketing campaigns;
• provide advertising that may be relevant to you;
• communicate with you about products, services or offers where permitted;
• comply with legal, regulatory, tax, accounting or reporting obligations;
• establish, exercise or defend legal claims; and
• otherwise operate and manage our business.

We will not use your personal information for an unrelated purpose unless permitted by law or we have obtained any consent required.

4. Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you. When you interact with our store, Shopify may process personal information on our behalf and may also process information in accordance with its own privacy practices.

You can find information about Shopify's privacy practices on Shopify's website.

Shopify states that it processes personal data relating to consumers who interact with merchants using its platform. Shopify

5. Payments

Payments may be processed through Shopify and/or third-party payment providers.

Depending on the payment method you select, your payment provider may collect information such as:

• your name;
• billing details;
• payment card or account information;
• transaction information; and
• fraud-prevention information.

ZUO Apparel does not ordinarily receive or retain your complete payment card details.

Payment providers process information in accordance with their own privacy policies and legal obligations.

6. Shipping and fulfilment

We may disclose relevant personal information to postal, courier, logistics and fulfilment providers so that we can process and deliver your order.

This may include:

• your name;
• delivery address;
• telephone number;
• email address;
• order details; and
• delivery instructions.

We only provide information reasonably necessary for these services.

7. Analytics, cookies and similar technologies

We use cookies and similar technologies to operate our website and understand how it is used.

These technologies may be used to:

• keep our website functioning correctly;
• remember preferences;
• maintain shopping-cart and checkout functionality;
• support security and fraud prevention;
• measure website traffic and performance;
• understand how visitors use our website;
• measure the effectiveness of advertising; and
• personalise marketing or advertising where permitted.

Some cookies are necessary for the operation of the website. Others may be used for analytics or advertising.

You can generally control cookies through your browser settings and, where available, through our website's privacy or cookie controls.

Disabling some cookies may affect the operation of certain website features.

8. Analytics

We may use analytics services, including services provided by Google, to understand how customers use our website.

Analytics providers may collect information such as:

• IP address;
• device and browser information;
• website interactions;
• pages viewed;
• approximate location based on IP address; and
• referral and campaign information.

This information helps us understand website performance and improve our store.

9. Advertising and social media

We may use advertising platforms such as Meta and Google to advertise ZUO Apparel and measure the effectiveness of our campaigns.

Depending on your settings and applicable law, these platforms may receive information about:

• visits to our website;
• products viewed;
• actions taken on our website;
• purchases or other conversions;
• device or browser identifiers; and
• interactions with advertisements.

This information may be used for campaign measurement, audience creation, attribution and personalised advertising.

You can manage advertising preferences through the relevant advertising platform and, where available, through our website privacy controls.

10. Direct marketing

Where permitted by law, we may send you marketing communications about ZUO Apparel products, promotions or other updates.

You can opt out of electronic marketing at any time by:

• using the unsubscribe link in the communication; or
• contacting us at care@zuoapparel.com.au.

Opting out of marketing will not prevent us from sending you transactional or service-related communications, such as order confirmations, delivery updates or information about a return.

11. When we disclose personal information

We may disclose personal information to third parties that assist us in operating our business, including:

• Shopify;
• payment providers;
• postal and courier providers;
• fulfilment and logistics providers;
• technology and hosting providers;
• website and ecommerce service providers;
• analytics providers;
• advertising and marketing platforms;
• customer service providers;
• professional advisers such as accountants, lawyers or insurers; and
• government, regulatory or law-enforcement authorities where required or authorised by law.

We may also disclose information in connection with a sale, restructure, merger, acquisition or transfer of all or part of our business, subject to applicable law.

We do not sell personal information in the ordinary meaning of selling customer information for money.

12. Overseas disclosure and processing

Some of our service providers operate or process information outside Australia.

As a result, your personal information may be processed or stored in countries outside Australia, including countries in which Shopify and other technology, analytics, advertising, payment or infrastructure providers operate.

Depending on the services we use, these countries may include locations such as the United States, Canada and countries within the European Economic Area.

Where practicable, we take reasonable steps to use reputable service providers and manage personal information consistently with applicable privacy requirements.

However, privacy laws in other countries may differ from Australian law.

Our previous policy stated that Shopify-related information may be processed in Ireland and transferred to Canada and the United States. Pasted text You should verify this section against the service providers actually enabled in your Shopify store before publishing it.

13. Security

We take reasonable steps to protect personal information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

We use commercially reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we handle.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your information or account may have been compromised, please contact us promptly.

14. Retention of personal information

We retain personal information for as long as reasonably necessary to:

• provide our products and services;
• administer orders and customer accounts;
• handle returns and disputes;
• meet legal, taxation, accounting and record-keeping obligations;
• prevent fraud;
• maintain business records; and
• establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal and operational requirements.

15. Access to and correction of your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please use the contact form.

We may need to verify your identity before providing access or making a correction.

In some circumstances, the law may permit or require us to refuse access. If that occurs, we will generally explain the reason where legally permitted.

Australian Privacy Principle 1 requires covered organisations to explain how individuals can access and seek correction of their information. OAIC

16. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us via the contact form.

Please provide enough information for us to understand and investigate your concern.

We will:

1. acknowledge your complaint where appropriate;
2. investigate the matter;
3. consider any relevant information you provide; and
4. respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available from the OAIC.

17. International privacy rights

If you are located outside Australia, local privacy laws may provide additional rights in relation to your personal information.

Depending on your jurisdiction, these may include rights to:

• access personal information;
• correct inaccurate information;
• request deletion;
• restrict or object to certain processing;
• obtain a portable copy of certain information;
• withdraw consent; and
• complain to a local data-protection authority.

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, please contact us via the contact form.

18. Children

Our website and products are not specifically directed to children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and, where appropriate, delete the information.

19. Automated processing and fraud prevention

Shopify, payment providers and other service providers may use automated systems to detect fraud, suspicious transactions or security threats.

Such systems may analyse transaction, account, device and network information.

ZUO Apparel does not intentionally use solely automated decision-making that produces legal or similarly significant effects on customers unless disclosed and permitted by applicable law.

From 10 December 2026, Australian APP entities have additional privacy-policy transparency obligations where they arrange for computer programs to use personal information to make decisions that could reasonably be expected to significantly affect an individual's rights or interests. OAIC

20. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third party before providing personal information.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to the services and technologies we use;
• changes to our information-handling practices; or
• legal or regulatory requirements.

The latest version will be published on our website with an updated "Last updated" date.

22. Contact us

For questions, requests or complaints about this Privacy Policy or our handling of personal information, please contact us via the contact form.

ZUO Apparel
Website: zuoapparel.com.au
Australia